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1 Month Warranty

Customers will enjoy a 1-month warranty (1 months of receiving), covering any possible defect in materials and workmanship. This warranty does not cover damage caused by accidents, negligence, or improper care.

30-Day Exchange And Return

Unsatisfactory glasses can be exchanged or refunded within 30 days of receiving. Only shipping fees will apply. Each order is eligible for a one-time exchange/return.

gulati optical friendly exchange and return policy promises our customers 100% satisfaction. Please login your account center to apply for the exchange & return. Once we received your request, your exclusive CSR will email you to solve the issue.

How to apply for return and exchange?

Mail Us and call given details. Email: service@gulatiopticals.com | Call: 7409999104

Uncomfortable new glasses?

If you can't see clearly or feel discomfort wearing your new glasses, please upload your original prescription script for checking. If the prescription you entered was correct, check out our tips here: Helps for Issues of Adaptation

My glasses were damaged on arrival. What can I do?

We will take full responsibility for DOA problems and we can remake totally free or offer a full refund.

Please contact us immediately, and provide us with your order number, frame number, along with pictures of the damaged item. Just highlight the damaged part

The glasses received are not what I ordered!

We will take full responsibility if we haven't strictly processed your glasses according to your order details: prescription, frame (color, and style), and lens type (thickness, color, and coatings).

If the prescription is wrong, please send us a photo of your original prescription, along with the order number, and frame number.

If you received the wrong frame, please send us a photo of it, along with your order number and frame number.

If I received glasses with missing parts or defects.

If you received glasses with missing parts, please send us a photo of them, along with your order number and frame number. If your glasses have defects, please send us photos of defects, along with your order number, and frame number.

If missing parts or little defects won't affect normal wear, and you'd like to accept the glasses, we can give you a voucher or partial-refund as compensation.

The glasses are broken after wearing less than 30 days. If your glasses are broken for the defect in materials or workmanship within 30 days of receiving, a new pair will be remade and resent to you freely. Or we can send you a voucher code plus free shipping to place a new order at Gulati Optical.

If I received glasses with missing parts or defects.

If you received glasses with missing parts, please send us a photo of them, along with your order number and frame number. If your glasses have defects, please send us photos of defects, along with your order number, and frame number.

If missing parts or little defects won't affect normal wear, and you'd like to accept the glasses, we can give you a voucher or partial-refund as compensation.

The glasses are broken after wearing less than 30 days. If your glasses are broken for the defect in materials or workmanship within 30 days of receiving, a new pair will be remade and resent to you freely. Or we can send you a voucher code plus free shipping to place a new order at Gulati Optical.